Microsoft Solutions Partner for Business Applications
Microsoft-recognised capability across the Dynamics 365 and Power Platform business applications portfolio.
Microsoft Dynamics 365 + AI · ASEANRun your industry on Microsoft Dynamics.
Run your industry on Microsoft Dynamics.
Put AI agents to work.
illum 9 helps food, distribution, non-profit, healthcare and growing businesses connect ERP, CRM, analytics and AI—without losing the workflows that make them unique.
⬡ Microsoft Business Applications expertise◉ Local Singapore, Malaysia & Thailand teams
Dynamics + AI command centre
Tasks automated184+22%
Exceptions open07Live
Agent success94%30 days
Email / portal orders
Dynamics 365
AI agent review
Human approval
✦ Operations AgentGrounded in Dynamics data
Three exceptions need attention. I prepared the records and recommended actions.
Microsoft badges & credentials
Microsoft-recognised expertise behind every implementation.
Our Microsoft credentials and cloud capabilities support delivery across Dynamics 365, Business Central, Power Platform and AI.
Business Central SME Specialisation
Specialised delivery capability for small and midsize organisations using Microsoft Dynamics 365 Business Central.
Microsoft Tier 1 Cloud Solution Provider
Direct Microsoft cloud licensing, subscription and customer lifecycle capability.
Microsoft Gold Partner — Legacy Credential
Long-standing Microsoft business applications experience. Replace this placeholder with the approved legacy badge artwork and exact wording.
Six priority industries
Start with the workflow—not the software list.
Each industry journey combines Microsoft’s standard platform with proven process design, integrations and accelerators that close the missing operational gaps.
▦
Food & Consumables Distribution
Reduce expiry, automate orders and improve fulfilment with Dynamics + AI
Explore industry →⌂Retail Food & Beverage
Connect outlets, POS, central kitchen, inventory and finance
Explore industry →▥Food Manufacturing
Control recipes, yield, traceability, quality and planning
Explore industry →♡Non-Profit & Social Service Agencies
Unify donors, volunteers, programmes, funds and impact reporting
Explore industry →✚Healthcare & Pharmaceutical
Strengthen regulated inventory, quality and service workflows
Explore industry →▤Growing SMEs
Move beyond spreadsheets and entry-level accounting with intelligent ERP
Explore industry →The Microsoft business cloud
Run, grow and automate on one connected platform.
Dynamics 365 provides the system of record. Power Platform extends the last mile. Copilot and agents help people understand and act on business context.
Dynamics + AI command centre
Tasks automated184+22%
Exceptions open07Live
Agent success94%30 days
Trigger detected
Agent reasons
Dynamics action
Human oversight
✦ Operations AgentGrounded in Dynamics data
Three exceptions need attention. I prepared the records and recommended actions.
AI that completes work
Move beyond chatbots to governed business agents.
Build agents that react to events, use approved knowledge, call tools, update Dynamics and escalate decisions to people.
- Event-triggered and conversational experiences
- Scoped permissions and human approval gates
- Dynamics, Power Automate, APIs and MCP tools
- Testing, analytics and measurable time savings
Feature availability varies by Microsoft product, region, tenant and release status.
Customer experience
Microsoft Dynamics delivered across different operating environments.
Our customer references focus on practical implementation experience, connected processes and positive collaboration—without publishing confidential scope or quantified results.
Connectedbusiness processes and information
Practicalconfiguration around real workflows
Collaborativedelivery with customer stakeholders
Sunlight Paper · Business Central
A connected Microsoft business platform for a Singapore distribution company.
9IT Group implemented Dynamics 365 Business Central for Sunlight Paper Products, a long-established supplier of tissue and related hygiene products to corporate customers.
Browse customer stories →How we deliver
Industry depth, Microsoft platform discipline and local accountability.
01
Discover
Map processes, value, gaps and readiness.
02
Design
Shape the Dynamics, integration and agent architecture.
03
Deliver
Configure, migrate, integrate, test and train.
04
Improve
Support, optimise and measure realised value.
Next step
Contact Us →Ready to build your Dynamics + AI roadmap?
Start with a practical discussion focused on your industry, current systems and measurable outcomes.